Shipping policy

Last updated: September 7, 2026

Thank you for shopping with Slycrafts.

Many of our products are 3D-printed to order. Because of this, your order may require production time before it is handed over to the courier.

Order Processing and Production

Orders are processed after successful payment confirmation.

For made-to-order 3D-printed products, production time may vary depending on:

  • Product type and size
  • Quantity ordered
  • Design complexity
  • Current order volume
  • Material and color availability

Production time is separate from the courier's delivery time.

We will make reasonable efforts to process and prepare orders as promptly as possible. During periods of high order volume, holidays, or other circumstances, production may take longer than usual.

Shipping and Delivery

Once your order has been completed and handed over to the selected courier, the courier's delivery time will apply.

Estimated delivery dates provided at checkout or by the courier are estimates and are not guaranteed. Actual delivery times may vary due to courier operations, weather, holidays, peak periods, remote-area delivery, or other circumstances beyond our control.

Customers may receive tracking information when available.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please carefully check your:

  • Name
  • Phone number
  • Address
  • City/municipality
  • Province
  • Postal code

Slycrafts is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

Failed or Returned Deliveries

If an order cannot be delivered because of an incorrect address, incomplete information, failed delivery attempts, refusal to receive the package, or other circumstances attributable to the customer, the order may be returned to us.

Additional shipping costs may apply if the customer requests that the order be shipped again.

Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is handled by the courier service.

If your tracking information indicates an unusual delay or your package appears to be lost, please contact us so we can assist in checking the shipment with the courier.

Please note that courier investigations and resolutions may take time and are subject to the courier's policies and procedures.

Damaged Packages

Please inspect your package and product upon delivery.

If your order arrives damaged, please take clear photos or videos of the package and the item and contact us as soon as possible.

Please include your order number and the relevant photos or videos so we can properly assess the issue.

For more information about damaged, defective, or incorrect items, please refer to our Cancellation & Refund Policy.

Shipping Fees

Shipping fees are calculated and displayed during checkout, where applicable.

Shipping costs may vary depending on the delivery location, package size, weight, and selected shipping method.

Contact Us

If you have questions about your shipment or order, please contact:

SLYCRAFTS ONLINE SHOP

Email: slycrafts.ph@gmail.com
Phone: +63 968 417 0013
Business Address: AQUA FIT WATER STATION V. RAMA AVENUE GUADALUPE, CITY OF CEBU (CAPITAL), CEBU, REGION VII (CENTRAL VISAYAS) 6000

For order-related inquiries, please include your order number so we can assist you more quickly.