Refund policy

Last updated: September 7, 2026

At Slycrafts, many of our products are 3D-printed to order. Because production may begin after an order is received, our cancellation and refund options depend on the status and circumstances of the order.

Order Cancellations

You may request to cancel your order before production has started.

To request a cancellation, please contact us as soon as possible at slycrafts.ph@gmail.com and include your order number.

Once your order has entered production, cancellation may no longer be possible because materials and production time may already have been committed to your order.

If your cancellation is approved, the eligible amount will be refunded through the original payment method, subject to the processing time of the applicable payment provider.

Damages and Issues

Please inspect your order upon receiving it and contact us as soon as possible if:

  • Your item arrives damaged
  • Your item has a significant manufacturing or printing defect
  • You received the wrong item
  • Your order is missing an item

Please provide your order number and clear photos or videos showing the issue. Photos of the packaging may also be requested if the item was damaged during shipping.

After reviewing the issue, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement, repair, store credit, or refund.

If the issue was caused by an error on our part, we will work with you to resolve it.

3D Printing Variations

Because our products are manufactured using 3D printing technology, minor variations may naturally occur.

These may include:

  • Layer lines
  • Minor surface imperfections
  • Support marks
  • Slight differences in texture or finish
  • Minor dimensional variations
  • Variations in color or shade between filament batches

These characteristics are part of the 3D-printing process and are not necessarily considered defects.

Customer-Provided Designs and Specifications

For orders made using customer-provided 3D models, artwork, dimensions, or other specifications, the customer is responsible for ensuring that the information provided is correct before production begins.

We are not responsible for issues resulting from incorrect dimensions, unsuitable files, design errors, or other information supplied by the customer.

If you believe there is an issue with an item produced from a customer-provided file, please contact us so we can review the situation.

Returns and Change of Mind

Because many of our products are made to order, we generally do not accept returns or refunds simply because a customer has changed their mind, ordered the wrong product, selected the wrong option, or no longer wants the item after production has started.

If your order has not yet entered production, please contact us as soon as possible and we will determine whether the order can still be cancelled.

Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Philippine laws.

Non-Returnable Items

Made-to-order and specially produced items may not be eligible for return solely due to a change of mind once production has started.

Items that have been modified, damaged through misuse, improperly handled, or altered after delivery may also not be eligible for a refund or replacement, unless otherwise required by applicable law.

Exchanges and Replacements

If you receive a defective, damaged, or incorrect item, please contact us before sending anything back.

If a replacement is approved, we will provide instructions regarding the replacement process.

Please do not send an item back without first contacting us and receiving instructions from Slycrafts.

Refunds

If a refund is approved, it will generally be issued through the original payment method used for the order.

The time it takes for the refund to appear in your account may depend on the payment provider or financial institution.

Contact Us

For cancellation, refund, return, or order-related concerns, please contact:

SLYCRAFTS ONLINE SHOP

Email: slycrafts.ph@gmail.com
Phone: +63 968 417 0013
Business Address: AQUA FIT WATER STATION V. RAMA AVENUE GUADALUPE, CITY OF CEBU (CAPITAL), CEBU, REGION VII (CENTRAL VISAYAS) 6000

When contacting us regarding an order, please include your order number and a description of the issue so we can assist you as quickly as possible.