Privacy policy

Last updated: September 7, 2026

At Slycrafts, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, and how we protect it.

1. Business Information

This website is owned and operated by:

SLYCRAFTS ONLINE SHOP

A business registered with the Department of Trade and Industry (DTI), Philippines.

Business Address:
AQUA FIT WATER STATION V. RAMA AVENUE GUADALUPE, CITY OF CEBU (CAPITAL), CEBU, REGION VII (CENTRAL VISAYAS) 6000

Email: slycrafts.ph@gmail.com
Phone: +63 968 417 0013

2. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our store, we may collect information such as:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Payment-related information necessary to process your transaction
  • Information you provide when contacting us
  • Information you provide through customer service inquiries
  • Customer-provided files, images, designs, or specifications when necessary to fulfill an order

We may also automatically collect certain information about your device and interaction with our website, such as your IP address, browser type, device information, and pages you visit.

3. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order confirmations and updates
  • Respond to customer inquiries
  • Provide customer support
  • Process cancellations, returns, replacements, and refunds
  • Improve our products, services, and website
  • Detect and prevent fraud or unauthorized transactions
  • Comply with applicable laws and legal obligations

We will only use your personal information for legitimate business purposes and as permitted by applicable law.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

Slycrafts does not need to directly store your complete payment card or financial account information when payment processing is handled by an authorized payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Shipping and Delivery

To fulfill your order, we may provide necessary customer information to our shipping or delivery partners.

This information may include your name, phone number, delivery address, and other information necessary to complete the delivery.

We only provide information reasonably necessary for the fulfillment of the order.

6. Customer-Provided Designs and Files

If you submit a 3D model, image, artwork, design, or other file for an order, we may use that information solely as necessary to review, produce, and fulfill your order and provide related customer support.

Customers should avoid submitting unnecessary personal or confidential information within files provided for production.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential store functionality, remember preferences, understand how visitors use our website, and improve the shopping experience.

Some cookies may be placed by Shopify or third-party services used by our store.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

8. Shopify and Third-Party Services

Our online store is hosted and operated using Shopify.

We may also use third-party services for payment processing, shipping, analytics, customer communication, fraud prevention, and other store-related functions.

These third parties may process information according to their own privacy policies and terms.

We encourage customers to review the privacy policies of third-party services where appropriate.

9. Sharing of Personal Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our store and fulfill your order, including:

  • Payment providers
  • Shipping and delivery providers
  • Shopify and related service providers
  • Technology and website service providers
  • Fraud prevention or security services
  • Government authorities or other parties where required by law

We only share information that is reasonably necessary for the relevant purpose.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal and accounting requirements.

When personal information is no longer required, it may be securely deleted or anonymized where appropriate.

11. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

12. Your Privacy Rights

Subject to applicable Philippine laws and regulations, you may have rights regarding your personal information, including the right to request access to, correction of, or other appropriate action concerning your personal information.

If you have a privacy-related request or concern, please contact us using the information below.

We may need to verify your identity before processing certain requests.

13. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

The latest version will be posted on this page, and the updated date will be shown at the top.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

SLYCRAFTS ONLINE SHOP

Email: slycrafts.ph@gmail.com
Phone: +63 968 417 0013
Business Address: AQUA FIT WATER STATION V. RAMA AVENUE GUADALUPE, CITY OF CEBU (CAPITAL), CEBU, REGION VII (CENTRAL VISAYAS) 6000

You may also contact us through the Contact Us page on our website.